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Not satisfied with the product? You have the option to return the product within 14 days of receipt.To do so, follow the steps below.
First check the following:
The packaging, machine, cables, Power supply etc may not contain any traces of use.We will check this upon return and reserve the right to refuse the return if damage or traces have been left on the products or the packaging is no longer in good condition.We will then return the product to you, where a refund is not possible.
We cannot take back pigments and other sterilized products that have been opened.Only unopened and unused products are eligible for a return and refund.
We cannot take back partially opened packages.When one needle module from a package has been opened, the box can no longer be returned.Only unopened packages are eligible for a return and refund.
• Send an email to email@example.com and register your return
• Download the return form and fill it in.Cut off the address label and stick it on the box (note: the address label is not a return label).
• Pack the products in their original condition and packaging in a box
• Place the completed return form in the box
• Hand in the package at the post office
• Keep the proof of postage safe
When to pay we return?
We will transfer the costs incurred by you (purchase costs and original shipping costs) after receipt of your return package, at the latest after 14 days.We use the payment details with which the order was paid in our webshop.
What do you get back?
When returning the entire order, you will receive a full refund of the purchase price, including the original paid shipping and payment costs.When returning part of the order, you will receive the costs of the returned product(s) back.
Do you want to exchange an item?
If you ordered the wrong item, you can exchange an item.You can return the wrong item and order the correct item again in our webshop, here again shipping costs will be charged under € 150.Upon receipt of the return shipment, we will deposit the amount of the return product and refund it to the account with which payment was made.
Where will I receive the refunded amount?
We will refund the amount in the same way as you paid.
Costs for the return shipment
The costs for the return shipment are for your own account.Are you returning a product because it is damaged or delivered incorrectly? Please contact us before sending.
Make sure that:
• The items are complete
• The items are in original and undamaged packaging
• Sealed (sterile) products unopened are.Items in a sealed (sterile) packaging where the seal has been opened cannot be returned.
We try to process your return as quickly as possible.Here are some more handy tips.
• Make sure you pack the items well so that they are not damaged during transport.
• To save on waste, you can use the box in which we sent the product to you.
• Make sure the address label is legible.
Take the package to a post office of your choice.Here you will receive a proof of shipment.Keep this well until the return has been fully processed.This is your proof that the package has actually been sent and can be requested in case of loss during transport.
As soon as the return shipment has been processed by us, you will receive an automatic message about this.Of course we try to do this as soon as possible.Do you have any questions? Then please contact us.
Do you want to cancel your order? Then take z.smcontact us by mail (firstname.lastname@example.org).Orders are processed daily, after processing it can no longer be canceled.
Do you want to change the delivery address? Check via track & trace / the shipping courier whether it can still be changed.If in doubt or if it doesn't work? Then contact us by phone.
|DOWNLOAD RETURN FORM|